Shipping FAQ

  • Can I track my online order?

A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.

  • Will my GALKCRST.com purchase arrive gift-wrapped?

All GALKCRST.com purchases arrive in the signature GALKCRST exquisite jewelry Box and a crystal stone manual. Perfect for gift giving.

  • Are GALKCRST products insured when shipped?

GALKCRST is responsible for orders until the package is delivered to the customer. If the package goes missing, GALKCRST may choose to open an investigation with the carrier to determine the responsible party. Please contact Client Care galkcrst@126.com if your order details indicate the package has been delivered but nothing was received.

Shopping FAQ

  • How do I place an order on GALKCRST.com?

Ordering on GALKCRST.com is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Bag” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.

  • Does GALKCRST offer resizing?

GALKCRST offers resizing for select items. Please contact Client Care galkcrst@126.com to learn more.

  • Is it safe to order on GALKCRST com?

Yes, it is safe to order on GALKCRST.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Jewelry Care FAQ

  • How do I care for my jewelry?

GALKCRST has always been committed to using pure natural crystals, adhering to independent design as well as high standards of handmade craftsmanship. With some simple, basic care, you can help preserve and protect your jewelry for years to come.

Jewelry Care Tips:

  • Keep away from chemicals such as perfumes.
  • Keep your jewelry dry, stay away from water.
  • Remove your jewelry before taking a bath or showering.
  • Clean Regularly, gently clean your jewelry with a soft colth or brush.
  • Remove your jewelry before doing any exercise or bedtime.
  • Jewelry should be kept sealed in a soft pouch or lined jewelry box.

Product FAQ

  • Are these real natural stones? or artificial?

At GALKCRST, we know the importance of acquiring customer trust in long-term business. Therefore, we attach great importance to brand reputation. We only use real natural crystals, amd we will never sell artificial or synthetic crystals or gems.

  •  How do I adjust the size of my bracelet or necklace?

Our bracelets are designed to be very easy to adjust, click here.

  •  Can I customize my bracelet?

At GALKCRST, we support every customer with their own ideas and customized services. Click here and contact our customer support team galkcrst@126.com.

Returns & Exchange FAQ

  •  How can I make returns or exchanges?

At GALKCRST, we offer 30 days warranty for refunds or exchange. For product warranty, please contact us promptly and provide us with pictures of the broken product and the order number of that product for our confirmation. And items must be returned in its original jewelry box.

Please note the following will not be returned or exchanged free of charge:

1. Damage caused by the buyer.

2.Out of our warranty period.

And custom order cannot be returned or exchange.

  •  May I return an customized item?

At GALKCRST, each customized gift is a treasure unique to the customizer. And custom order cannot be return.