Welcome to GALKCRST

Seeking the power from nature, Gain the luck with stone

Customer Service

GALKCRST At Your Service

There’s no question too small or request too big for our GALKCRST client advisors. From choosing beads or gifts to providing customization, we are at your service.

At GALKCRST, our commitment to you extends well beyond the point of purchase. We want to ensure that each piece brings you lasting joy. In the rare event that you encounter any issues with your jewelry, please don't hesitate to reach out to our dedicated customer support team galkcrst@126.com.

How Can We Assist You?

If there are any questions you need help with, please leave your contact information and we will arrange for someone to contact you!

Frequently Asked Questions

How do I care for my jewelry?

GALKCRST has always been committed to using pure natural crystals, adhering to independent design as well as high standards of handmade craftsmanship. With some simple, basic care, you can help preserve and protect your jewelry for years to come.

Jewelry Care Tips:

  • Keep away from chemicals such as perfumes.
  • Keep your jewelry dry, stay away from water.
  • Remove your jewelry before taking a bath or showering.
  • Clean Regularly, gently clean your jewelry with a soft colth or brush.
  • Remove your jewelry before doing any exercise or bedtime.
  • Jewelry should be kept sealed in a soft pouch or lined jewelry box.

How can I measure wrist size?

GALKCRST uses standard U.S. sizes. Please find the measurement guide here.

How do I adjust the size of my bracelet or necklace?

Our bracelets are designed to be very easy to adjust, click here

How can I make returns or exchanges?

At GALKCRST, we offer 30 days warranty for refunds or exchange. For product warranty, please contact us promptly and provide us with pictures of the broken product and the order number of that product for our confirmation. And items must be returned in its original jewelry box.

Please note the following will not be returned or exchanged free of charge:

1. Damage caused by the buyer.

2.Out of our warranty period.

And custom order cannot be returned or exchange.

May I return an customized item?

At GALKCRST, each customized gift is a treasure unique to the customizer. And custom order cannot be return.

Will my GALKCRST.com purchase arrive gift-wrapped?

All GALKCRST.com purchases arrive in the signature GALKCRST exquisite jewelry Box and a crystal stone manual. Perfect for gift giving.